Analysis

Process Problems

Place Order Activity

The activity of placing an order is done through three different roles: customer to a sales rep. and sales rep to sales support. Today, customers prefer a salesperson, because of the trust and relationship they have created for many years. It is also easier to have answers to your questions and use the elements of sale to get a lower price.

Because the order moves many times through different channels, inaccuracies may occur. Also, the salesperson can promise a product and later find out it is out of stock.

Pick and Pack Activity

One of the biggest problems SLT is facing is inventory accuracy. This happens for many reasons:

The process of receiving goods and picking orders is done by paper. The traceability of the goods is a location within the warehouse, so the team needs to write it down all information accurately when receiving and when picking an order. Once that is done, the information is given to the warehouse team to input into the system. In this process, human errors can happen, and misinformation can be added to the system.

Also, pickers tend to move items out of their location (which is logged in the system) without passing this information to be inputted in the system. That causes misplaced items, and sometimes products cannot be found.